Delivery Information
Where's my order?
How to pay
Customer support and service
What happens to my details - are they kept private?
Terms and Conditions
Special orders (non stock items)
Your right to cancel
Returning goods
Handling problems and complaints
Still not got the answer you are looking for? Contact us

Delivery Information
This is another crucial area where we work hard to earn your respect – where possible we get orders to you free, and next day!

Next Day Delivery
We will endeavour to despatch orders received before 2.30pm the very same day! All our couriers operate on a Next Day Delivery service. So why wait? place your order today and use it tomorrow.

Where's my order?
Please use this handy form to track your order status.



Standard UK Mainland delivery is FREE*
For online orders over £99.00 and £5.45 for orders under £99.00.
*Free delivery is not applicable on large and bulky items which will incur a discounted delivery charge of £15.00 when ordered on the website.


If you would like to become a trade customer
We are in the process of setting up secure login for our trade website. In the meantime please don't hesitate contacting us with regards to setting up a trade account. Telephone: 01296 655865 Fax: 01296 655869 email: sales@rupla.com web: www.rupla.com


Urgent Orders
For a Priority Next Day Delivery*, orders will be subject to an extra £5.00 surcharge. This will entitle your order to be processed immediately.

*Orders must be placed before 1pm previous working day to qualify.


Exports
Shipping quote on receipt of order with a minimum order value of £200.00.

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How To Pay
Advance payment is required on all orders prior to despatch. Payments accepted: Visa, Mastercard, Maestro, Solo, JCB, Cheques (allow 5 working days to clear), postal orders. Please DO NOT send Cash. Credit cards will no longer be accepted for international orders. Third party cheques will not be accepted.

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Customer Support and Service

If you wish to talk to a human being about anything relating to Rupla Industriesor the website, or if you have any general queries you can phone us on 01296 655865. Our offices are open from 9:30am-5:30pm (GMT) Monday to Friday except for bank holidays, but you can send us an email to sales@rupla.com at any time and we will respond as quickly as possible.

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Our Privacy Policy
This privacy policy sets out how Rupla uses and protects any information that you give Rupla when you use this website. Rupla is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Rupla may change this policy from time to time by updating this page. Please check this page periodically to ensure that you are happy with any changes.

We appreciate that when you share your data with us, you trust us to look after it. We will never share, publish, or use your information for anything other than for essential business purposes, and for updating you on our services, marketing, and sending you exclusive offers.

When do we collect you data?
When you visit our website.

What We Collect
We may collect the following information:
Name.
Contact information including email address.
Demographic information such as postcode, preferences and interests.
Other information relevant to customer surveys and/or offers.

For the exhaustive list of cookies we collect see the List of cookies we collect section below.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
To process any orders that you make by using our website. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.
Your details may need to be passed to a third party to supply or deliver the product or service that you ordered bot NOT for marketing purposes! We may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees and so on.
Access to your personal data is password-protected, and sensitive data such as payment card information is secured and protected.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@rupla.com.

Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails.

Write to Rupla Industries (UK) Limited, Unit 7D, UBF Industrial Park, Bicester Road, Near Westcott, Aylesbury, Buckinghamshire HP18 0JX.

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Rupla Industries (UK) Limited, Unit 7D, UBF Industrial Park, Bicester Road, Near Westcott, Aylesbury, Buckinghamshire HP18 0JX.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List Of Cookies We Collect

Rupla Industries don't have a shopping cart system on our site, we use a company called Roman Cart to handle all of our customer orders. As such, all of the cookies collected are for this purpose only. You can see a list of Roman Cart cookies below along with their purpose.

"RomanCart" - Used when the customer clicks on the 'remember my details for next time' option on the checkout. If you really wanted you could add 'Uses Cookie' to the message but we don't think it is neccessary at this time.

"RMNCTCKC" - used to tell if cookies are enabled (Does not hold user identifiable information)

"CTAB" - used to tell if a cart has been abandoned.

For more information on Roman Cart cookies and their Privacy Policy, please visit - https://www.romancart.com/sell-more/action/privacy.htm


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Terms and Conditions
  1. Sales are made on a trade basis and are subject to our terms and conditions of sale.
  2. All retail prices are shown inclusive of VAT but all trade prices are shown exclusive of VAT which will be charged at the rate applicable.
  3. There is a minimum order value of £35.00 excluding VAT and delivery on all trade orders. There is no minimum value on retail orders.
  4. Returned or represented cheque's will be charged a £15.00 administration fee.
  5. Claims arising from shortages or damages must be claimed within 3 working days upon receipt of the goods. Damaged/shortage of parcels must be signed for as damaged/parcel shortage when accepting the delivery.
  6. Claims for non delivery must be made within 10 days of despatch.
  7. Goods dispatched to a third party are at your own risk.
  8. Prices are subject to alteration without prior notice. Orders are accepted on the understanding that they will be charged at the prices ruling at the time of despatch.
  9. Goods remain the property of Rupla Industries. until full payment has been received.
  10. All goods are subject to delivery costs unless collected from our premises giving prior notice, unless stated otherwise.
  11. Special orders (non stock items):
    All orders placed including any airfreight if applicable must be paid for in advance and are not refundable by Rupla Industries. Any size discrepancy or quality issues are at the customers own risk and all returns and re-orders are at the customers expense and will not be covered by Rupla Industries.
  12. Rupla Industries reserve the right to refuse to supply any individual or company.
  13. You, the customer, are responsible for checking and confirming that you are satisfied that all details of your order are correct.
  14. Times of delivery are estimated as accurately as possible but could be subject to delays beyond our control. Rupla can not be held responsible.
  15. Rupla Industries reserve the right to alter specifications and/or products without prior notice due to our commitment to continually improve & update our product range.
  16. All transactions are subject to our terms & conditions.
  17. All parcels are delivered by our couriers where a signature is required, please make prior arrangements to accept your orders. All undelivered Parcels will incur a re-delivery charge to the customer.
  18. Once an order has been placed it becomes binding as soon as we have accepted it. All orders are subject to availability.
  19. These terms & conditions do not effect your statutory rights.
Ordering
Retail customers: there is no minimum order value.
Trade customers: there is a minimum order value of £35.00 (ex. VAT and delivery)
Sales Department hours: Monday - Friday 9am - 5pm


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Special Orders - Non-stock items
All orders placed including any airfreight if applicable must be paid for in advance and are not refundable by Rupla Industries. Any size discrepancy or quality issues are at the customers own risk and all returns and re-orders are at the customers expense and will not be covered by Rupla Industries.

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Your Right To Cancel
Under the Consumer Protection - 'Distance Selling Regulations 2000' you (the consumer) have the right to cancel your order within a 7 working day period. The cancellation period starts from the day that the goods are received.

The regulations require the consumer to send a notice of cancellation in writing including fax or email. A telephone call is not enough. In the event of cancellation the goods must be returned (as New) at the consumer's own expense. If the goods are not returned Rupla Industries can arrange for the goods to be collected and direct cost will be returned from the refund total.


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Returning Goods
  1. Please telephone our customer services team for a Returns Number, they will need to know the invoice no. what is being returned and the reason. Please have this information ready.
  2. If goods have been sent incorrectly please call us within 7 days to arrange a collection and a re-delivery.
  3. New merchandise (not washed,worn, altered or soiled), and suitable for resale may be returned for exchange or a refund within 14 days of purchase. If new merchandise is returned within 15-60 days of purchase or there are more than 10 items being returned, there is a 15% handling charge, after 60 days goods cannot be accepted. No returns are accepted on co-brand or clearance stock.
  4. Returned goods will only be accepted for exchange/refund when returned in original wrappings within 14 days of purchase. The returns number must be clearly marked on the address label.
  5. Return to:
    Returns No._____
    Rupla Industries (UK) Ltd.
    Unit 7D, UBF Industrial Park,
    Bicester Road,
    Near Westcott,
    Aylesbury,
    Buckinghamshire
    HP18 0JX
  6. Goods will only be accepted back at our discretion. Printed or embroidered products/garments will not be accepted back
    under any circumstances.
  7. The following can not be returned:-
    - Goods that have been worn / washed / altered / embroidered / printed or soiled - Sparring equipment that is squashed/out of shape
    - Video Tapes,CDs, DVD's.
    - Personalised & custom made products
    - Sparring equipment with straps fastened – causing wrinkling
    - Discontinued/sale merchandise
    - Merchandise not in original wrapping with instructions.
    - Returns without a returns number.
    - Goods returned after 60 days of purchase

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Our Complaints Procedure
If you have any complaints about Rupla, regarding orders, products or anything else please contact us on 01296 655865 or send an email to info@rupla.com. We take complaints and problems seriously and promise to:
  • acknowledge your complaint within 5 working days
  • keep you informed throughout the complaints procedure
  • and we will endeavour to respond to all complaints within 5 working days

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Contact Us
If you need any further information regarding any products, payment and delivery please do not hesitate to get in touch with us.

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Rupla Industries (UK) Limited, Unit 7D, UBF Industrial Park, Bicester Road, Near Westcott, Aylesbury, Buckinghamshire HP18 0JX
Company Reg No. 3653255 Tel: 01296 655865 Fax: 01296 655869 email: